Faq

How do I order your merchandise?
Order in our online store is very simple. Locate the section and subject to purchase, choose the format and the desired medium, the relative price will appear, click on "add to cart".
At this point you can choose to continue your shopping or complete your order. If you have already put in the shopping cart everything you need, click "Close Order" and you will be guided automatically in the shopping process.

How does the shopping cart?
The shopping cart contains all the items you chose. Once you have finished your selection, please click on the "close order". There will then be shown all the items you selected. You can also make changes to your selection or remove items you no longer want.

How do I pay?
can pay for your purchases by following the mode that is most convenient:
1. By payment into our bank account
2. By credit card (VISA, Eurocard / Mastercard, American Express, Postepay, Carta Aura)
3. PayPal

How do you guarantee the security of my personal information?
Your address and your data is handled with all the legal guarantees and are provided to third parties only during the execution of the order, for example to manage the delivery of products. We do not take over for no reason the data of your credit card, these are handled directly by the service of financial institutions involved in the transaction.

As my encrypted personal information?
To ensure maximum safety, all personal data are automatically encrypted before passing on your browser to the server of financial services. To do this you use the solid SSL (Secure Socket Layer) with an encryption key. For this we can safely say that no outsider can access your data.
Tip: every time that your data is encrypted you will see at the bottom right on your browser a small padlock.

How much are the costs Shipping?
Shipping charges are calculated according to destination country and are loaded before the closure order.
If for some reason we were not able to send the requested article , we will contact you immediately.

When my order?
If you choose to pay by bank transfer, your order will be processed within 5 working days of receipt of payment. To shorten delivery times We suggest you send us the bank transfer to the following email address vendite@mycollection.it or fax +39 0735 711704.
If you choose instead to pay by credit card or PayPal your order will be processed within 5 working days of receipt of payment confirmation, which usually occurs within a few minutes dala closure order.

What courier used to ship your products?
For all shipments we use the courier TNT.

What happens if you are not home when the courier arrives?
As soon as you submit your shipment will receive an e-mail containing details of the courier waybill. Using the ID number you can check in real time the progress of delivery via the website www.tntitaly.it section tracking. To minimize delays we suggest that you specify a delivery address where you can be reached during the course of the day.

Can I request that the delivery is made to a different address from that indicated on the invoice?
In our online store you can specify a delivery address different from that which appears on the invoice. During the order process you will be prompted again for the address you wish the parcel is delivered.

You can buy your wallpaper directly into my country?

Our sales system is based purely on the concept of online store. For this reason there is no store in any country in the world that is capable of offering our goods. If you want to buy our use our online store.

Accept other currencies than Euro?
Our payment system is currently able to accept only Euro. For this reason it is not currently possible to pay in other currencies.

What should I do if my order arrives damaged?
Always check the integrity of the package, if your package arrives damaged, please SUBJECT to accept the package and contact us immediately. If in doubt we suggest you do not accept the package. All merchandise is always insured against damage, but you must start the procedure of complaint directly with the courier service.

As I consider how much wallpaper to order?
Enter the measurements (width x height) of the surface to be covered will be ns. modules produce consistent care to avoid having unsightly strips of a few cm for the completion of the surface.

What size do I order for the panoramic wallpaper and art?
For each subject shows the maximum size, reproducible that size you can still print the subject, but is not recommended because the final effect would not have a good resolution.

What factors should I consider before you start installing the wallpaper?
The wall must be dry, smooth, clean, able to absorb the glue in a uniform, neutral color, preferably white. If this were the old wallpaper that must be thoroughly removed. Rough parts, holes and uneven surfaces must be removed and smoothed out with the plaster containing cement. The perfect application of wallpaper on a wall can only occur if the surface has a uniform color.

How do I apply the wallpaper?
The instructions for your type of wallpaper are contained inside the roll you get.
For wet areas, where water stagnates and evaporates every day with ease, you must choose a card vinyl, made from a PVC layer bonded to a backing paper, are great for the kitchen and bathroom. This type of adhesive paper is ready for the application.
Unlike classical if ordered paper, can be applied with glue specifications that are in the form of powder will dissolve easily in water. Common types are: strong glue for wallpaper, thick and heavy, glues fungicide at risk for mold walls, glues common for all types of paper. Can be used with confidence as not harmful.
The glue must be applied on the paper allowed to stand for about 30 min. to allow it to be absorbed at this point you can proceed with the application.

Where and how can I apply the sticker?
The stickers can be applied to any smooth surface (furniture, glass, plastic or metal panels, tiles) not too porous and well cleaned. If you want to apply to walls, make sure they are completely dry. For the application will be provided with instructions and spatula together your order.

The color you see on the monitor match the actual color of the prints?
The colors of the prints as they appear on your screen may differ marginally from the actual colors. The gradient depends on how your monitor displays color, and each monitor is different.